About Explorer Mate
Explorer Mate connects travelers with passionate local guides for authentic, personalized experiences. Skip the tourist traps and explore cities through the eyes of locals who know the hidden gems, best restaurants, and authentic experiences that make every trip unforgettable.
Key Features
Browse guides on an interactive map with real-time availability
Chat with guides instantly to discuss your interests
Book tours for specific dates with transparent pricing
Read authentic reviews and ratings from travelers
Find guides who speak your language
GDPR & CCPA compliant with user blocking features
Frequently Asked Questions
Q: How do I book a guide?
Browse guides on the map, tap a pin to view their profile, and click "Book Tour" to select your dates.
Q: How do payments work?
Currently, payments are arranged directly between travelers and guides. Online payment features are coming soon!
Q: Can I message guides before booking?
Yes! Use the messaging feature to discuss your interests and ask questions before booking.
Q: How do I change my password?
Go to Profile → Settings → Change Password.
Q: How do I delete my account?
Go to Profile → Settings → Delete Account. This will permanently remove all your data.
Q: Can I cancel a booking?
Yes, you can cancel bookings through the app. Contact your guide directly to discuss cancellation policies.
Q: How do I report a problem or inappropriate user?
Use the menu (⋯) on any guide's profile to block or flag users. Guides can flag and block users with a reason.
Privacy & Terms
Explorer Mate is committed to protecting your privacy. We collect only essential information needed to provide our services:
- Email address for account authentication
- Name and profile photo for your profile
- Location data for map-based guide discovery
- Messages for in-app communication
We do not track you across apps or websites for advertising. Your data is stored securely using Firebase and is protected by industry-standard encryption. You can delete your account and all associated data at any time.
Data Collection: Email, Name, Photos, Location, Messages
Data Usage: App functionality only - no third-party sharing
Compliance: GDPR & CCPA compliant